OakSpiritBarrels.com

Headquarters address

French barriques & wine s.r.o.
Doudlebská1046/8, Nusle, 140 00 Praha 4

ID: 17415446

I. GENERAL PROVISIONS

By making a binding order, the Buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the Seller. Relations between the Buyer and the Seller are governed by these Terms and Conditions, which are also binding on both parties. The Terms and Conditions define and specify the rights and obligations of the Seller – French barriques & wine s.r.o. ID: 17415446 and its customers – buyers.

II. SUBJECT MATTER OF THE CONTRACT

The subject of the contract is only the goods specified in the purchase contract – order, the description, functions, technical data and parameters of which are specified directly in the contract or are specified in the manufacturer’s technical data given in the package leaflet (instruction manual). The dimensions, weight, performance, capacity and other data given on the website www.drevenesudy.eu, in catalogues, brochures and other printed materials are based on the manufacturers’ data, with the manufacturer always reserving the right to make technical changes to the product. All information is given according to the latest available data from suppliers or other contractors, although we always try to verify this information from multiple sources and check it, its inaccuracy cannot be completely ruled out and in such a case the Seller will comply with its obligations under the law by correcting the information obligations as soon as it becomes aware of them. The Buyer has the right to make an enquiry by email before ordering the goods in order to verify this information. The pictures of the products may only be illustrative (e.g. difference in colour or content of a set of several products – in such a case the product description is decisive, where the colour or content of the set of products is described in detail). The online shop www.drevenesudy.eu, hereinafter referred to as the “Seller”, undertakes to deliver to its buyers only goods in perfect condition and in accordance with the specifications or characteristics usual for the type of goods in question, complying with the relevant standards, rules and regulations in force in the Czech Republic.

III. PLACE OF PERFORMANCE

The place of performance is the seller’s warehouse or shop where the seller hands over the goods to the carrier – transport company for transport to the customer, or is the place of personal collection.

IV. ORDERING THE GOODS AND CONCLUDING THE CONTRACT

The Seller is always entitled, depending on the nature of the order – the quantity of goods, the amount of the price, transport costs, distances, etc., to ask the Buyer to authorize the order and verify the data contained therein in an appropriate manner, such as in writing or by telephone. The Seller shall be entitled to disregard any order which the Buyer refuses to authorise in the manner requested. The Seller also reserves the right to cancel an order in the event of a pricing error.

Each order is binding (Civil Code § 544-545, Act No. 40/1964 Coll.) according to our terms and conditions. Customers who order goods and do not pay for the order or subsequently do not collect the shipment on delivery will be published in the debtors’ register and will be required to pay the costs incurred for the shipment of goods and a handling fee (so-called contractual penalty) of CZK 1,000. By submitting your order, you agree to our terms and conditions and a penalty fee of this amount. Please note that any outstanding debts (unpaid contractual penalties) will be passed on to www.uhrazeno.cz for debt collection, including all costs associated with this. You may cancel your order within a maximum of 24 hours of ordering.  In the event of cancellation after 24 hours from the time the order is placed, we reserve the right to charge a cancellation fee of 20% of the total order value.

V. PRICE AND PAYMENT

The prices listed on the website www.drevenesudy.eu are valid on the date of ordering and final. The Seller reserves the right to change the prices quoted in the event of exchange rate changes, significant inflation or significant changes in the supply conditions of manufacturers and other suppliers of goods, these changes are always continuously stated in the update of price lists. The purchase price will be deemed to be paid only after the full purchase price for the separate part of the delivery has been credited to the Seller’s account or by paying the full amount in cash at the Seller’s shop or to the shipping company’s employee. The invoice issued on the basis of the purchase contract between the Seller and the Buyer shall also serve as a tax document, delivery note and, in the event that a special warranty certificate is not attached, shall replace this certificate. The buyer can only take over the goods after they have been paid for in full, unless otherwise agreed. To the price of the goods is added the amount for shipping to the place specified by the buyer in the amount indicated in the order process.

In the event that the Buyer makes payment in advance and the Seller is unable to ensure delivery of the selected goods, the Seller shall promptly return the performance to the Customer in the agreed manner. The time limit depends on the method of return (transfer, postal transfer).

Special prices are valid while stocks last or while the offer is updated.

VI. CLAIMS FOR DAMAGED SHIPMENTS

On receipt of the parcel, check that the packaging is intact and that the parcel shows no obvious signs of external damage. In the event of receipt of such a consignment, the vehicle crew must indicate on the consignment note that the consignment was received with damaged packaging. If the consignee of the consignment discovers a defect resulting from damage during transport, he is obliged to notify the sender (e-mail is sufficient) and the carrier without delay, at the latest within three calendar days from the day on which the consignment was delivered, and to request the drawing up of a Damage Report. Failure to do so risks that the claim will not be accepted for this reason, which will be evidenced in particular to the buyer by a signed delivery note, the signature of which confirms the faultlessness of the delivery. In the event of damage to the shipment, please contact the carrier and our company. The carrier will send a regional representative to inspect the shipment and draw up a damage report by telephone. For these reasons, the recipient must not tamper with the shipment in any way and must also preserve the packaging in which the shipment was delivered. We will send you a new consignment on the basis of the copy of the damage report sent to us (by fax, e-mail, post).

In the event that the item is not in conformity with the purchase contract – order (hereinafter referred to as “contradiction with the purchase contract”), the buyer has the right to have the seller put the item into a condition corresponding to the purchase contract free of charge and without undue delay, either by replacing the item or by repairing it, according to the buyer’s request; if such a procedure is not possible, the buyer may demand a reasonable discount from the price of the item or withdraw from the contract. This does not apply if the buyer knew of the non-conformity with the purchase contract before taking delivery of the item or caused the non-conformity with the purchase contract. A conflict with the contract of sale which becomes apparent within six months of the date of receipt of the goods shall be deemed to have already existed when the goods were taken over, unless this is contradicted by the nature of the goods or the contrary is proved.

VIII. RETURN OF GOODS

The consumer has the right to withdraw from a distance contract within 14 days of receipt of the goods, except in cases expressly referred to in paragraph 8 of the same provision of the Civil Code, pursuant to Section 53, paragraph 7 of the Civil Code. Before sending the goods to our address, a formal withdrawal from the purchase contract must be sent (by email, fax or by a separate or enclosed letter), stating the order number. The withdrawal must be delivered to the seller no later than on the last day of the statutory 14-day period from receipt of the purchased item. If the consumer chooses to do so, the undamaged goods, without signs of use or wear, in their original undamaged packaging, must be sent back to the seller at the same time as the withdrawal or without undue delay after dispatch. The Seller shall only be entitled to reimbursement of the costs actually incurred in returning the goods, if these costs are actually incurred and the Seller can prove them. Please also give us the reason (not required by law and not conditioned by us to refund the price of the goods) – however, this will help us to improve our service. Thank you. Upon receipt of the returned goods, the money for the goods, but excluding postage (shipping), will be sent to the buyer’s address or by bank transfer to the buyer’s account within 10 working days of receipt of the signed credit note, which is sent to the buyer’s address immediately after physical receipt and re-inspection of the goods. Sending goods back on COD is not possible and all such shipments are immediately rejected and returned to the sender. The consumer may not withdraw under Art.§ Section 53, paragraph 8 of the Civil Code from a contract for the provision of services, if the performance of the services has been started with his consent before the expiry of the period of 14 days from the receipt of the performance for the delivery of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the supplier for the delivery of goods adapted to the wishes of the consumer or for his person, as well as goods subject to perishability, wear and tear or obsolescence, for the supply of audio and video recordings and computer programs where the consumer has damaged their original packaging, for the supply of newspapers, periodicals and magazines

IX. WARRANTY AND SERVICE

The seller provides a warranty for the sold goods according to generally binding legal regulations for the period specified in the warranty certificate. Unless otherwise specified for the product, the warranty period for all brands is 24 months. The warranty period begins on the day of receipt of the goods from the Seller in person or from the carrier by the Buyer’s acknowledgement of the shipping (delivery) note.

The warranty covers manufacturing defects in the products or other defects that have not been caused by unprofessional assembly or other unprofessional commissioning, unprofessional or careless handling, use of the product contrary to its purpose or operating instructions, mechanical damage or wear and tear, natural disasters such as lightning or other atmospheric discharge, fire or water, or the effect of other non-standard phenomena such as surges in the power or telephone network. The Seller reserves the right not to accept a claim if the manufacturer or its authorized professional service proves that the Buyer has tampered with the product after the manufacturer’s seal has been removed or that the product has been mechanically damaged.Furthermore, the claim does not cover corrosion and dulling of the knife or loss of chips from any product.

The place of claim is the place of business of the seller – French barriques & wine s.r.o., 46352 Osečná – Druzcov 133, tel +420 735 969 889, (personal visit for claim is necessary, in your own interest, to agree in advance). A record of the claim must be drawn up on the exercise of the right of liability for defects in the goods; the buyer shall indicate therein how he wishes to settle the claim within the limits of the possibilities provided by law (cf. § 622 of the Civil Code).

When making a claim, it is always necessary to prove the conclusion of the purchase contract, preferably by submitting a proof of purchase – invoice, warranty certificate (if issued) and a detailed description of the defect of the product. If the defect is not permanent, the conditions under which it occurs must be clearly stated. The goods complained of must be complete and, if possible, packed in their original packaging. In the event of failure to present the warranty certificate or if the seller has doubts that the information on the warranty certificate has been tampered with, the seller cannot refuse the claim, but will rely on its records (confirmed delivery note) to determine the start of the warranty period.

X. TRANSPORT

DELIVERY BY THE SHIPPING COMPANY

Delivery is usually delivered between two and thirty working days after receipt of the order. (The length of time depends on the specific supplier and its distance)

The place of delivery of the goods is the address specified by the buyer in the order of goods (unless otherwise specified in the note).

The payment options for this method of delivery are cash on delivery, bank transfer (if you pay by bank transfer, the goods are sent after the money is received) or online payment (in preparation).

The delivery price is quoted in the order according to the carrier. After shipment, the buyer will receive a confirmation of shipment (by email).

PAYMENT METHODS

Cash – on personal collection (by direct agreement only)

By bank transfer – to the account number: 123-8162380217/0100

enter the order number as the variable symbol, which you will receive in the confirmation email after completing your order.

Cash on delivery – when transported by a carrier

XI. OUT-OF-COURT DISPUTE RESOLUTION

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract.

2. the European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

3. The Seller is authorized to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the competent trade office. The Czech Trade Inspection Authority shall, within its defined scope, supervise, inter alia, compliance with Act No 634/1992 Coll., on Consumer Protection.”

XII. FINAL PROVISIONS

Neither the manufacturer nor the seller accepts any responsibility for damages or any events related to the products in this shop. These products must be used in accordance with the law and purchases are permitted to citizens over the age of 18. These general Terms and Conditions are valid from 1 October 2017.

For any questions or further information, please call +420 735 969 889 or email info@oakspiritbarrels.com.

These conditions are valid from 1.11.2024.